Frequently Asked Questions
Everything you need to know about your SharkNinja experience.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We offer a 60-day money-back guarantee on products purchased directly from our official store. Items must be returned in their original packaging with all included accessories.
Do Shark and Ninja products come with a warranty?
Yes, most of our units come with a limited warranty ranging from 1 to 5 years depending on the specific model. This covers defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna for financing.
How do I find replacement parts or filters?
You can find genuine replacement parts, filters, and accessories by visiting the 'Parts & Accessories' section of our website and searching by your product's model number.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international orders, please visit our region-specific websites or authorized local retailers.