Returns & Exchanges

At SharkNinja, we stand by the quality of our products and offer a 60-day money-back guarantee for items purchased directly through our official website. If you are not completely satisfied with your purchase, you can return it for a full refund of the purchase price, less shipping and handling.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process and confirm your eligibility.

• 2.
  Print Your Label

  Once authorized, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed correctly.

• 3.
  Pack Your Product

  Securely place the item in its original packaging, including all accessories, manuals, and components that were included in the initial shipment.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 10 business days of receipt.